Frequently Asked Questions


Have you changed your cancellation policy due to COVID-19?

We understand the uncertainty surrounding COVID-19, and the concerns for reducing out of pocket expenses and maintaining flexibility with future plans. We have modified our policies in an effort to allow the greatest flexibility in your lodging decision. For all new bookings made April 14 through May 15, 2020 for dates of arrival through Dec 31, 2020, we have reduced the length of stay prior to your arrival for full refund. 100% of the amount due for the duration of your stay is due at the time of booking. (Unless otherwise agreed in writing).

Guests may cancel at any time with 100% refund - 6% processing fee, up to 15 days before arrival date. Guests who wait to cancel will be charged 50% of the total amount as a cancellation fee within 14 days before check-in. For those who choose to cancel less than 24-hours before check-in, 100% of the total amount due will be charged. (Guest who cancel within 24 hours of booking will receive 100% refund).

Have you changed your housekeeping standards and processes due to COVID-19?

The health and safety of our owners, guests and staff is of utmost importance to us, especially during these uncertain times. We are taking extra precautions and steps to ensure that all professional housekeeping and interior property sanitation needs are not only being met, but exceeded, to ensure a hygienic environment. Some of the steps we are taking include:

  • Additional commercial antibacterial cleaning products along with our earth-friendly anti-bacterial products.
  • To be specific, these antibacterial disinfectants are being applied to frequent touch points in all properties, to include: surfaces, switches, remote controls, railings, door knobs, games, etc.
  • Deep cleans are being done on every clean. Frequent steam cleaning of the carpets and upholstered furniture are taking place as well.
  • Staff are wearing facial protection and gloves when in the homes.
  • Each of the aforementioned measures are in addition to the increased housekeeping measures that are currently being taken.
  • Existing best-in-class processes have not been interrupted: ALL bed and bath linens are ALWAYS laundered by a hospitality-focused staff, ensuring correct cleaning agents and correct laundering temperatures are achieved EVERY TIME.
  • A 24-hour window between the departure of all guests and arrival of new guests has been implemented to give our staff ample time to clean and disinfect your accommodations.

How do I book my vacation home?

You can book online using our secure reservations system. Reservations are confirmed when they have been processed by our front desk staff. If you'd prefer to reserve by telephone, you can either call us at 360-674-6588 or email us: frontdesk@homeslicestays.com with the name of your party, the property you are interested in, your dates of travel and any other important information. We will promptly respond with availability, rates and amenities.

Once you confirm you would like to book, we ask for a 100% upfront. We do have a 3-night minimum at all of our homes, we do occasionally allow a 2-night stay if it is last minute or fits between two existing reservations. Please keep in mind that there is a 24-hour window between all reservations for the safety of our guests and staff.

How do I make my deposit?

We can take your credit card information over the phone. Please call our reservations department at 360.674.6588.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express. Checks and Zelle are reserved for payment of long-term reservations only. (Long-term is considered more than 31 days)

How do I access the property once I arrive?

Upon your arrival day, you will receive a code for the door and additional check-in details. You will receive an email with all the pertinent details as well as access to our guest portal, which will provide you with additional details, like Wi-Fi codes and local things to enjoy.

What time is check-in and check-out?

Check-in is at 3pm and check-out is at 11am. If you need a late check-out or early check-in, please reach out to us the day prior to your arrival or departure and we will do our best to accommodate you. Additional fees may apply.

What can I expect to find in the home?

You can expect:

  • Fully-stocked kitchen with pots, pans, plates, glassware, silverware etc.
  • Paper towels, coffee, coffee filters, 5 packets of dish washing detergent, two rolls of toilet paper per bathroom, 5 pods for laundry and shampoo, conditioner, hand soap and body soap. § Towels and bed linens are also provided in each home.
  • All of our homes have free WiFi and either cable or Netflix.

Can I access the internet?

Yes, each home has free wireless internet access. Unfortunately, due to cable company infrastructure we are not able to guarantee internet or cable access at all times. The heightened use of internet due to the number of people working from home has depleted the dependability of connectivity. We apologize for any inconvenience this might cause.

Can I hold an event?

None of our homes are zoned or permitted to hold events. Having more guests than the property can sleep is not permitted. If you are found to be hosting an event without prior permission your reservation will be terminated.

Can I smoke in the home?

All of our properties are non-smoking. Smoking of any kind in the property will result in a $500 fine.

How old do I have to be to rent a HomeSlice Stays property?

 For insurance purposes all guests must be at least 21 years of age excluding children accompanied by adults.

Do I have to pay a damage deposit?

Our damage protection insurance overs up to $1,500 in accidental damage (must be reported during your stay). Your one-time fee of $35 is non-refundable.

Do you allow pets?

Some of our properties do allow dogs at our discretion. There is a pet fee of $250 per dog. Dogs are not allowed on the furniture or in beds. If the property has a courtyard, we do expect you to pick up all droppings. Guests are responsible for their pet at all times and any damages caused by their dog. If a guest is found in a property that does not allow dogs, you will be asked to vacate immediately, and you will not receive a refund. Cats are not permitted under any condition.

What is your housekeeping policy?

Our guests are responsible for leaving the property in the same condition they found it. We ask you to take out the trash and start the dishwasher prior to departure.

Do you have any noise restrictions?

We expect you to be courteous to your neighbors and other guests. Please do not use courtyards, porches or any outdoor area after 10pm as it can negatively impact local residents. Additionally, the city of Scottsdale has a noise ordinance. If a guest receives a fine from the city for being too loud, they will be 100% responsible for paying that fine. Fines can be up to $1,500.

What additional amenities does HomeSlice Stays offer?

We offer grocery shopping/stocking services and other concierge services. Please call us for a complete list and pricing.

What happens if I forget to leave the keys upon my departure?

You will be charged a $150 re-key fee.

If I have a problem during my stay, how do I contact you?

Our Guest Experience team daily operating hours are from 8 am-12 am. If you have any questions about your home or concerns during your stay please call, text, or email us at (360) 674-6588 or frontdesk@homeslicestays.com.

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